Customer Support

Our customer support department covers three core services: parts, technical, and warranty. One team, one number, one place to get help.

Parts

Replacement parts and accessories for all systems

Technical

Installation support and troubleshooting assistance

Warranty

Warranty claims and product registration

Get in touch with customer support

Most questions are answered in our FAQ section below. Check there first for the fastest answer. FAQ section

Policies

All B-COOL air conditioners come with a comprehensive warranty covering parts and workmanship.

Read full policy

We ship across North America with expedited options available. Free shipping on orders over $500.

Read full policy

30-day return window for unused products in original packaging. Restocking fees may apply.

Read full policy

Register for warranty

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Registering your unit takes two minutes and it is the difference between a fast warranty decision and a slow one. Once your unit is registered we already have your model, serial number, purchase date, and installer on file. If you ever file a claim, we are diagnosing the problem instead of asking you to find a two year old invoice.

1 Your details

Full name*

Company

Email*

Telephone*

Country*

2 Product details

The serial number is on the data plate. On rooftop units it is on the underside of the housing, visible from inside the cab. On split and wall mount units it is on the condenser body.

Model name*

Serial number*

System voltage*

Vehicle or equipment*

Battery bank Type and capacity if known

3 Purchase details

Date of purchase*

Invoice or order number*

INQ number On any quote we sent you

Purchased from*

4 Installation details

Installed by*

Date of installation

Anything else we should know

5 Policies

What your registration covers

Registration records your unit with us. Coverage terms, exclusions, and the claim process are set out in our policies.

Warranty policy Shipping policy Refund and returns policy

Need to file a claim instead? Use the claim form below.

Claim forms

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What do you need?*

Parts

Warranty

Technical support

1 Purchase and order details

This is how we find your unit in our system. Give us the purchase date, plus at least one of the four fields below it. You do not need all four.

Date of purchase*

Approximate is fine

INQ number

On any quote we sent you

Invoice or order number

Serial number

On the data plate on the unit

Where it was purchased

We need at least one of these to find your unit. Fill in whichever one you have.

2 Your details

Name*

Company

Email*

Telephone*

3 Product details

Model name*

System voltage*

Voltage measured at the unit while running

At the unit, not at the battery, with the unit running

Error code shown on the panel

General description of the problem*

Photos and video help enormously. Email them to adrian@dcpowersales.com with your serial number or invoice number in the subject line. Send the control panel display, the data plate, and a short video of the unit running.

Before you submit, know where you stand

Coverage, return windows, and freight damage rules are all set out in our policies. Worth a read before you file, especially the freight damage section if your unit arrived damaged.

Warranty policy Shipping policy Refund and returns policy

Not registered yet? Register your unit and future claims move faster.

Account

Customer Support

Parts

Technical

Warranty

Get in touch with customer support

Policies

Warranty policy

Shipping policy

Returns and refunds

Register for warranty

1 Your details

2 Product details

3 Purchase details

4 Installation details

5 Policies

What your registration covers

Claim forms

1 Purchase and order details

2 Your details

3 Product details

Before you submit, know where you stand

Country/Region

Country/Region

Customer Support

Parts

Technical

Warranty

Get in touch with customer support

Policies

Warranty policy

Shipping policy

Returns and refunds

Register for warranty

1 Your details

2 Product details

3 Purchase details

4 Installation details

5 Policies

What your registration covers

Claim forms

1 Purchase and order details

2 Your details

3 Product details

Before you submit, know where you stand